Bounce Ball Privacy Policy — Your data is completely safe with us.

We collect certain information when you register and use our services on Bounce Ball. The purpose of this collection is to provide you with the best possible service and to meet our legal obligations. We collect two types of data — what you voluntarily provide, and what is automatically generated as you use the platform.

Information you provide directly:

• Full name, date of birth, and gender
• Email address, mobile number, and home address
• National ID or passport number (for KYC verification)
• Payment account details — bKash, Nagad, Rocket, or bank account
• Information or messages submitted when contacting the support team

Automatically collected information:

• IP address and device type (mobile / computer / tablet)
• Browser type and operating system information
• Login times, page browsing patterns, and session duration
• Betting history, gaming activity, and transaction records
• Data collected from cookies and web beacons

Bounce Ball uses your data only for specific, legitimate purposes. Your information is never used for anything unnecessary or unauthorized. We maintain full transparency in every instance where your data is used.

• To create your account, verify your identity, and ensure secure login
• To process deposits, withdrawals, and transactions
• To meet legal obligations — particularly compliance with AML and KYC regulations
• To provide customer support and resolve complaints
• To send promotional offers and personalised benefits (with your consent)
• To ensure platform security and prevent fraud
• To analyse user behaviour and improve service quality
• To monitor usage patterns and ensure responsible gaming

Bounce Ball retains your data only for as long as necessary. While your account is active, all information is stored in encrypted form on secure servers.

• Information on active accounts is retained until the account is closed.
• Even after an account is closed, certain data may be retained for a specified period in accordance with legal obligations — typically 5 to 7 years.
• Transaction records must be retained for an extended period in accordance with financial regulations.
• Marketing communication data is promptly removed once you withdraw your consent.
• Data from inactive accounts is automatically archived after 12 months.

Our servers are hosted in internationally certified data centers with 24/7 physical and digital security. Regular backups and recovery procedures ensure your data is never lost.

Bounce Ball never sells your data. However, we may share limited information with trusted partners as necessary to operate our services. In every such case, strict contractual agreements ensure that third parties uphold the same privacy standards we do.

• Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process deposits and withdrawals.
• Identity Verification Services: Documents may be shared with licensed verification providers as part of the KYC process.
• Legal Authorities: We are legally required to provide data upon court order or at the request of a regulatory authority.
• Technology Service Providers: Cloud and cybersecurity partners may have limited technical access to data for the purpose of operating the platform.

Cookies are small files stored in your browser that help improve your browsing experience. Bounce Ball uses three types of cookies:

• Essential cookies: To maintain login sessions and ensure security. Disabling these cookies will prevent the platform from functioning properly.
• Functional cookies: To remember your preferences (language, theme). Disabling these means you will need to reconfigure your settings each time you visit.
• Analytics Cookies: To understand which parts of the platform are most used. Disabling these cookies may affect service improvement efforts but will not impact core functionality.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in to Bounce Ball.

Bounce Ball's Privacy Policy is built in compliance with international data protection laws, which means you are entitled to the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data in certain circumstances.
• Right to Restrict Processing: You may request that your data no longer be used for specific purposes.
• Data Portability: You can download your data in a standard, portable format.
• Right to object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We are required to respond within 30 days of your request. Please note that due to legal obligations, complete deletion of certain data may not always be possible.

Bounce Ball uses industry-leading technology to protect your data. Our security framework is multi-layered and kept up to date through regular reviews and updates.

• 256-bit TLS/SSL encryption — applied to all data transfers
• Two-factor authentication (2FA) — an extra layer of security for your account
• Real-time fraud detection system
• Regular third-party security audits and penetration testing
• Automatic account lock upon detection of suspicious login or activity
• Employee access to data is strictly controlled and logged

Please keep in mind — no method of transmission over the internet is 100% secure. Use a strong password, never share it with anyone, and exercise caution when using public Wi-Fi.

Bounce Ball strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from minors.

• Age is verified at registration via National ID or date of birth.
• If underage use is suspected, the account will be suspended immediately.
• If data belonging to a minor is collected inadvertently, it is deleted without delay.
• Parents may contact us to report suspected misuse by a minor.

Bounce Ball may update this Privacy Policy from time to time. We determine how to notify users based on the nature of the changes made.

• For minor changes, only the "Last Updated" date at the top of the page is revised.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after a policy update constitutes acceptance of the revised policy.
• If you object to any changes, you may request to close your account.

The most current Privacy Policy is always available on this page. Claims based on older versions will not be accepted. We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Bounce Ball takes every privacy-related request seriously.

• Email: [email protected] (please write "Privacy" in the subject line)
• Live Chat: directly on the platform — available 24/7
• A written response is typically provided within 7 business days
• Complex matters are resolved and communicated within 30 days.