Bounce Ball FAQ —
All your answers in one place

You must be at least 18 years old to register on Bounce Ball. This is an international licensing requirement and part of our responsible gaming policy. During KYC verification, you may be asked to submit a National ID card or passport as proof of age. Please ensure all information you provide is accurate — any discrepancies during verification may result in your account being suspended.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email address and you will receive an OTP or a reset link. Verify the code and set your new password. The whole process takes under 2 minutes. For better account security, use a password of at least 8 characters that combines numbers and special characters.

No. Under Bounce Ball's rules, each person is allowed only one account. If multiple accounts are detected for the same individual, all accounts may be suspended and balances forfeited. If you have an issue with your existing account, please contact the support team directly rather than opening a new one.

After registration, the ability to change certain details is limited as they are tied to KYC verification. To update your email address or mobile number, submit a request to the support team along with a valid ID. The Bounce Ball team will verify and process the update within 24–48 hours. Proof of address or other supporting documents may be required for certain changes.

Deposits via bKash, Nagad, and Rocket are generally instant — funds appear in your balance within seconds to a maximum of 5 minutes. Bank transfers may take a little longer, typically between 30 minutes and 2 hours. If there is a delay due to network issues, contact support with your transaction ID.

The minimum withdrawal amount on Bounce Ball is generally BDT 500. Once approved, funds arrive via mobile banking within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Completing KYC verification before your first withdrawal helps speed up the process.

Bounce Ball generally does not charge any fees on deposits. Withdrawals are also typically free of platform charges, though your mobile banking service may apply its own transaction fees. If you withdraw before meeting the bonus wagering requirements, the bonus amount may be deducted. See the Terms & Conditions page for full details.

The minimum bet on Bounce Ball is generally just BDT 10–20, making it very accessible for new players. Maximum bet limits vary by game and event, with higher limits available for major tournaments. The minimum and maximum bet limits are clearly displayed next to each game or market, so check them before placing your bet.

Yes, bounce ball offers a full live betting experience. You can place bets at real-time odds even after a match has started. In cricket, odds update after every ball; in football, markets refresh with every goal and corner. Live streaming is also available for select events to help you make more informed betting decisions.

If a match is cancelled, abandoned, or does not complete the required number of overs, bounce ball will generally refund your stake. Refunds are also issued if a bet fails to process due to a technical issue. However, once the outcome of an event has been determined, no cancellation is possible. Full details can be found on the Terms & Conditions page.

A wagering requirement means you need to place a specified amount of bets before you can withdraw your bonus funds. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must complete BDT 5,000 in bets. The wagering conditions for each Bounce Ball bonus are clearly stated on the Promotions page, along with the time limit — so make sure to use the bonus before it expires.

To use the Bounce Ball referral program, share your unique referral link or code with friends. When a friend registers through your link and makes their first deposit, you will receive a referral bonus. Bonus amounts may change from time to time — visit the Promotions page for the latest referral offers and details.

Any free spins or free bets you receive will appear in your bonus balance. Simply go to the designated game or event, select the free spin or free bet, and use it from there. Winnings from free spins are generally withdrawable after meeting the wagering requirements. Note that they typically expire in 7 days, so make sure to use them in time.

Bounce Ball uses 256-bit SSL encryption to keep all data secure. Your personal information, payment details, and betting history are stored on fully encrypted servers. We never sell your data to third parties. Full details of our data protection policy are available on the Privacy Policy page.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via mobile number verification or an authenticator app. Once active, you will need to enter an OTP every time you log in, significantly improving your account security. Bounce Ball strongly recommends that all members keep 2FA enabled.

If you notice an unfamiliar login or transaction on your account, change your password immediately and notify the Bounce Ball support team. You can log out of all devices from the Settings menu. Keeping login notifications enabled via email or SMS helps you detect unauthorized access quickly.